The customer

The Veterinary Surgeons Board of South Australia (VSBSA) is responsible for the certification and regulation of veterinary surgeons within the state. This critical role ensures that only qualified and verified professionals practice veterinary medicine, safeguarding animal welfare and public health. Prior to October 2023, the VSBSA relied on a manual process to certify copies of veterinary surgeons’ identity documents. This labour-intensive method involved extensive paperwork, prolonged waiting periods, and frequent follow-ups with applicants to confirm their credentials.

The challenge

• Lengthy verification process: manual identity verification process could take up to several weeks, causing delays and frustration for both the VSBSA and the veterinary surgeons.
• Resource intensive: significant time and effort from the VSBSA staff in managing the manual verification process detracted from other essential focus areas and responsibilities for their team.
• Frequent follow-ups:the need to repeatedly contact applicants for additional details and confirmation led to inefficiencies and prolonged the overall certification timeline.
• Applicant inconvenience: the manual process was inconvenient and time-consuming for veterinary surgeons, who had to wait for long periods to have their credentials verified and certified.

The solution

In October 2023, the VSBSA implemented GBG’s greenID biometrics and identity verification to streamline their certification process. greenID provides a comprehensive and automated system that leverages advanced biometric technology and seamless document verification, resulting in a more efficient and user-friendly experience.

The outcome

• Accelerated verification with greenID, the verification of the veterinary surgeons’ identities has drastically reduced the processing time.
• Enhanced efficiency: the automated system has freed up valuable time for the VSBSA team, allowing them to focus on other critical areas of their operations.
• Reduced follow-ups: the need for frequent follow-ups with applicants has been virtually eliminated, thanks to the accurate and swift verification process.
• Improved applicant experience: veterinary surgeons now enjoy a quicker, smoother, and hassle-free certification process, saving them both time and money.

GBG’s identity verification solution has not only modernised OUA’s identity verification process but also enhanced their overall operational efficiency and security. By partnering with GBG, OUA has successfully navigated the complexities of identity verification in a digital age, ensuring a seamless experience for both applicants and OUA staff alike.

GBG’s greenID solution works by allowing veterinary students to take a photo of their identity documents followed by a selfie. The solution will then automatically compare the face image from the selfie back to identity document and perform a liveness test in the background. This ensures a genuine document was used and completed by a real person in real time. Following this, their information is automatically verified against the Document Verification Service (DVS), providing confirmation within seconds. This streamlined process not only enhances operational efficiency for the VSBSA but also significantly improves the user experience for veterinary surgeons.

“With GBG’s greenID biometrics and identity verification, we’ve transformed our operations. We’ve cut down processing times from weeks to seconds, the time saved, and efficiencies gained our team are able to focus on other areas of the organisation’s operations not to mention the veterinary surgeons are happier with the fast and seamless experience.”

Rebecca,
VSBSA